Returns & Exchanges

At Saccharomyces Bottle Shop, we strive to ensure every bottle reaches you in peak condition. Due to the perishable nature of our products, returns are generally accepted only for items that are damaged, defective, or incorrectly fulfilled.

Return Process

• 1.
  Document the Issue

  If your order arrives damaged or incorrect, please take clear photos of the packaging and the products immediately upon delivery.

• 2.
  Contact Our Team

  Email our support team within 48 hours of receipt with your order number and the photos attached to initiate a claim.

• 3.
  Await Verification

  Our cellar team will review your request to ensure it meets our quality guarantee standards and provide a return authorization if approved.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a replacement bottle at no extra cost or issue a full refund to your original payment method.